Leadership Principles

Be accountable for the performance of your area of responsibility. Don't point

fingers. Build teams and place the needs of the organization over your own.

2. SIMPLIFY CONSTANTLY

Destroy bureaucracy by simplifying systems and processes.

3. UNDERSTAND CONTEXT

How does your department fit in the context of community and how do you respond to

it.

4. SPEND TIME ON THE IMPORTANT THINGS

Define the important things you do. Then, set priorities, measure outcomes and meet

the respective deadlines.

5. LEARN CONSTANTLY AND TEACH OFTEN

Take time to learn and teach within your department. People who work with you do

not have to agree with you, but they have to feel that you are willing to share your

expertise with them.

6. CONTINUALLY IMPROVE

Ask yourself daily, what three things could I have done better yesterday?

7. MANAGE BY SETTING BOUNDARIES WITH FREEDOM IN THE MIDDLE

The boundaries are commitment, passion, trust and teamwork. Within these

boundaries there's plenty of freedom.

8. STAY DISCIPLINED AND DETAILED

Understand the details of execution in your Department and commit to be disciplined

in the same details.

9. BE AN ACTIVE LISTENER

Our taxpayers and your employees have good ideas – listen. The same can be true

for system failures.

10. LIKE PEOPLE

Be fair and want the best for your employees. And when action is needed, they need

to know it's not

personal.